|
|
|
|||||||||||||||||||||||||||||||||||
|
Hear what others have saidWant a health care customer service program that is truly effective? SRJ Marketing Communications Customer Service Training has been enhanced and modified through the years to reflect what those attending tell us. If you bring this program to your hospital, your employees will find these fast-paced training sessions inspiring, educational, enjoyable and practical. They'll be able to walk out of each session and immediately apply the techniques they've learned to make your hospital a better place. Who can judge the effectiveness of the program better than the people who work in hospitals? Below you will find a selection of comments from front-line employees who attended a recent SRJ Marketing Communications Customer Service Training. They ranked various parts of the presentation (5 was the highest score, 1 the lowest) and commented on the effectiveness of the program. With 263 people responding:
General Program Content CommentsI felt that it was a great program. I was reminded of a few things that I have always known were important but have not always paid enough attention to because of the rush of my day at times. Thanks so much.
Steve is an excellent speaker and motivator! He was able to bring new understanding to things all of us may have heard before or should already know and practice. Thanks!
Very good
Excellent
Subjects were excellent and we in healthcare have a tendency to forget why we are here
It helps to be reminded by an outside source, as our co-workers take it very negatively from within. Thanks!
He was well-informed about our facility
Liked the Ten Commandments
Overall, excellent presentation of things which should be routinely done by healthcare providers and staff
Good job!
I think this was very good and very necessary for all businesses
Very good!
Excellent presentation; reminded me of things I already knew, and I plan to actually implement suggestions on the floor
I enjoyed the in-service
Great program! Thank you!
Good program-timely topic, thanks!
Overall good content and good delivery of information
Could use presentation on caregiver burnout or compassion fatigue
Thank you very much for your time-very worthwhile
Management should be required to attend, if not already attending
This would have been a great opportunity for management to summarize and slate CRH's plan for customer service.
Good job!
Very well-presented-good speaker! Very upbeat
It was really good
Great attention-grabbers
A very inspiring and motivating speaker
I was not looking forward to this, but it helped remind me of why I do what I do. Thanks!
I enjoyed it and got a lot out of it. You are a great speaker. Thanks!
Very good program!
Effective presentation, good information and easy-to-listen-to style
His topics were very easy to understand, but it will be hard to make changes in the office. Thank you for your time.
Most seminars are lengthy and boring-not yours! Thank you!
Very good
Thank you
I enjoyed the chance to get more ideas of how to better serve the patients but could be longer
I would like more information on telephone communication
Very interesting-touched upon many good areas-was able to relate to many situations. Good food for thought
Speaker held my attention. Very good. Great information
This was very eye-opening and should be done quarterly to keep hearts and minds open to our patients and to our area.
I think it was rude to single someone out.
He was very positive, and he related the information in a manner that made good sense.
You are very fun to listen to... Good job!
Please give us handouts! Very good information
Great program. Thanks
More interaction in small groups so that people buy into and input these ideas
Excellent presentation. Needs to return occasionally for new employees and those not able to attend.
I think people should be more into customer service, as I have always believed customers were always in the right.
Very good
Very impressed! Extremely useful! My staff commented about how they enjoyed the program and found it useful!
Very good
Numerous good suggestions made
Needs more question and answer time. Otherwise great.
I enjoyed the program.
I deeply resent money being spent on this program, when I am repeatedly told we cannot afford to hire new people or upgrade the facility which would really allow an improvement in patient service.
Good information
Program was lengthy and drawn out.
Great speaker
Very good presentation-a necessary reminder to give the best of care with patience and understanding
Be friendlier at the beginning like you were at the end
Job well-done!
Overall good
Enjoyed the presentation. Good focus points-I needed to hear it.
Made us think
Funny guy
Everything seemed to be covered in a timely and interesting manner
Even though I worked all night and got sleepy, the program was very enjoyable and meaningful.
It was good to have this program to make people think of the patient because we could be one!
He was a great speaker. I believe all of his ideas are right-on-target.
Very valuable insight about the reminders that we need some time in interacting with people
Great!
Wonderful presentation. I needed to be reminded of why I entered this profession.
Very dynamic speaker-obviously he believes in what he is teaching
Most of content was common sense and the Golden Rule
You were great. Enjoyed the talk
Very informative and useful information presented in a pleasant manner
This was an excellent program. The speaker was great. I think it will benefit all of us.
I have been to many customer service programs and this has been one of the very best, Jenean Beaver, RN
Enjoyed the presentation!
Needs more participation, more specific suggestions, too general
Second half of presentation much more attention-getting than first
Parts of the program were redundant
Enjoyed this much more than I expected. Thank you!
Very good presentation, especially regarding body language
Basically enjoyed the program
Very positive speaker
Good program!
I think they like us! Send this page to a friend See About Us :: Speak to Us :: Hear About the Trainers :: See the Curriculum :: Hear what others have said |
|
|||||||||||||||||||||||||||||||||||
|
|
|