Speaking... New Skills for a New Vision
Training & Development

Taking the Blinders Off -- Getting Back to the Basics - Kick Off Session, Continued

Patients! Who Do They Think They Are...Customers?
What Is This Customer Service "thing" anyway?

The Basic Customer / Guest Service Program is where we begin our relationship with a facility. In this program, participants learn not only the "why" but the "how" of good customer service.

As a dynamic and motivational speaker, Steve Jolly is able to present volumes of useful information peppered with relevant hospital real-life examples; all within the two-hour time span of the presentation.

The program is fast-paced and filled with stories and humor, that captures and holds the attention of the audience, while conveying important points on quality customer service.