Hearing, Seeing, and Speaking ... Success

Developing the Star Performers, Continued

Getting the key customer service leaders involved in the beginning of the new initiative will place advocates of the program at the very core of hospital departments and expedite reaching the goals. During the first on-site visit the facilitator will:

• Meet with the core group of individuals (Early Adopters) who will be invited to participate in the rollout of the customer initiative.
• Conduct an overview of the curriculum.
• Solicit the team's input, suggestions and identification of potential land mines.
• Review the Hospital Mission Statement and create personal mission statements.
• Administer and discuss a Personal Communications Self-Assessment.