Seeing the Vision

SRJ founder and facilitator Steve Jolly will lead a group of one-on-one interviews with key members of the leadership team to:

• Identify the specific hospital and department issues and concerns;
• Assess current programs and available human resources;
• Determine the specific desired outcomes along with the measurement tools;
• Evaluate the personal and professional assessment tools that will aid in the program objectives;
• Set-up the internal communications functions and processes;
• Develop the strategic process and customized curriculum.

With the information from these interviews, a written strategic plan, custom-designed for the success of your facility's Customer Service Initiative will be provided.