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Seeing the VisionLearn How to Hear, See, and Speak Excellence in Customer / Guest Relations A healthcare facility that is going to succeed in creating a culture that embraces exceptional customer / guests relations will need to begin with a clear understanding of the current issues and concerns that may be getting in the way of the program. SRJ's Curriculum for Creating Excellence in Customer Service begins with meeting with the leadership team to outline the goals of the program and then facilitate a clear and strategic vision for change.
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